At Wira99, we understand that your trust begins with how we handle your personal information. This Privacy Policy transparently explains how your data is collected, used, protected, and — most importantly — how you retain full control over it.
Welcome to wira99, an online gaming platform built exclusively for Malaysian players. We care about your privacy and are committed to protecting the personal information you entrust to us. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal data when you use the wira99 platform — whether through our website or mobile app.
This document is drawn up in accordance with relevant data protection requirements and reflects Wira99's commitment to operating transparently and responsibly. By registering for or using the Wira99 platform, you agree to the terms of this Privacy Policy. Please read this document carefully in its entirety as it contains important information about your rights.
Wira99 collects various types of information depending on how you use our platform. We only collect data that is genuinely necessary for the stated purposes — nothing more.
| Data Categories | Information Type | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, ID | Registration & KYC verification |
| Contact | Email, phone number | Communication & account security |
| Finance | Payment methods, transactions | Processing deposits & withdrawals |
| Technical | IP, device, browser | Security & platform improvements |
| Usage | Game logs, active sessions | Responsible gaming & support |
Every piece of data we collect is used for a specific and legitimate purpose. Below is a detailed explanation of how your information is used by wira99:
Wira99 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we may share your information:
In all data sharing situations, Wira99 ensures that recipients comply with data protection standards equivalent to or higher than those we practise ourselves.
The security of your data is a responsibility we take extremely seriously. wira99 implements multiple layers of technical and organisational protection to ensure your personal data remains safe at all times:
Wira99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website. We use several types of cookies:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the Wira99 platform.
You have clear rights regarding your personal data at Wira99. We are committed to respecting and facilitating the exercise of these rights:
Right of Access
You have the right to request and receive a copy of all personal data we hold about you within a reasonable timeframe.
Right to Rectification
If any of your data is inaccurate or outdated, you have the right to request an immediate correction through your account settings or our support team.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention obligations.
Right to Restrict Processing
In certain circumstances, you may request that we restrict the processing of your data while an issue is being resolved.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time, and we will honour that request promptly.
To exercise any of the above rights, please contact the wira99 support team. We will process your request within the stipulated timeframe and notify you of the action taken.
Wira99 retains your personal data for as long as your account is active or as long as needed to provide services to you. The following are general guidelines on our retention periods:
Once the retention period has ended, your data will be securely deleted or anonymised in accordance with established procedures.
The wira99 platform is strictly for users aged 18 and above. We do not intentionally collect or store personal data from minors. If we discover that a child's data has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account.
If you believe that someone under the age of 18 has registered an account on wira99, please contact our support team immediately so that appropriate action can be taken.
Wira99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Users will be notified of any significant changes via in-platform notifications or email.
The "Updated" date at the top of this page will always reflect the latest version of this policy. Your continued use of the wira99 platform after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the Wira99 data protection team is ready to assist. You may reach us via live chat available 24 hours a day, 7 days a week on our platform, or through the official email address listed at the bottom of this page.
We are committed to responding to every privacy-related enquiry within a reasonable timeframe. Your trust is the lifeblood of Wira99's operations, and we never take that responsibility lightly.
Six core data protection principles that ensure your information stays safe with us at all times
All data transmitted between your device and wira99's servers is protected by 256-bit SSL encryption — the same technology used by banking institutions and government agencies worldwide to ensure sensitive information cannot be intercepted.
Our Know Your Customer (KYC) process is not merely a legal requirement — it protects you from identity theft and ensures no third party can use your information to register or access an account on wira99.
This is our unwavering promise: your personal data has never been and will never be sold, leased, or traded to any third party for marketing or commercial purposes. Your data belongs to you — it is not a business commodity of ours.
Through your wira99 account settings, you can manage your communication preferences, request a copy of your data, update your personal information, or initiate the account closure process — all without going through complicated or burdensome procedures.
Your gaming activity data is used constructively — to detect patterns that may indicate signs of problem gambling and to offer appropriate support at the right time. This is meaningful data use that delivers real benefit to you.
Wira99's systems and infrastructure undergo regular independent security audits conducted by accredited third-party experts. Any vulnerabilities identified are addressed promptly, ensuring our platform consistently meets the highest security standards in the industry.